FAQs

  • Order processing time

 Orders finalised and paid before 3.00 PM will be processed on the same day. Otherwise it will be the next business day.

  • Products ready stock?

There are certain products that need to be pre-ordered. But these products are easily identified with the (PO) sign on the title of the product.

 

  • Shipping Fee & Method 

We use PosLaju as our shipping agency. Self-collect is available for Johor Bahru customers. For details, email us @ muse.store@hotmail.com

  • Payment Method 

Currently, we support debit/credit card payment by PayPal, bank transfer and cash on delivery for self-collected items from our location.

  • Bank Transfer 

Instructions will be provided during checkout

  • Refund Policy 

Products may be returned within 14 days from delivered date provided items are intact and unboxed. Please refer to our Refund Policy for more details.